South River Veterinary Service & Hospital
COVID-19 UPDATE
South River Vet is currently open and operating at our regular hours. We are continuously updating our protocols to respond to COVID-19. At this time, we are working on contacting clients on our long wait list to reschedule annual/wellness visits, nurse visits, and surgeries that were postponed due to COVID-19. We will continue to do our best to see patients who are sick or in need. New calls requesting services as well as new potential clients might be put on a wait list if our schedule can not accommodate you. Our office is small so we have working limitations in order to keep our staff and clients safe. Therefore, we are not able to see as many patients per day as Pre-COVID-19 times. We thank you for your understanding as we try to navigate this new normal in our lives.
Some Current Protocols:
1. Upon arrival to the hospital, please remain in your vehicle and call us. 781-837-5611 Our phone number will be displayed at the end of our ramp.
2. After receipt of the call, our staff will check you in as you remain outside of the hospital.
3. When the doctor is ready to see your pet a nurse will come to bring your pet into the hospital; however, at this time we are not allowing clients in our office. Our nurses will be taking your pet without your leash and will use a hospital leash for added safety measures. We promise to take great care of your pet and provide extra love and attention while they are away from you!
4. Once your pet has started their appointment with the doctor they will call to discuss your pets symptoms, anticipated diagnostics and treatments. Please be ready for your phone call. The phone number may not be from the main number so please be prepared to answer a call from an unfamiliar number.
5. We are kindly requesting payment prior to your pet leaving the hospital. Payments will be made over the phone with credit cards while speaking with our reception staff. At this time we are not accepting cash or checks for most situations.
6. Should you need medications or prescription food we will leave pre-paid orders in our customer pick-up box which is located outside of our building along our ramp or we will mail them if required.
7. Because our phones will be used to their maximum capacity you may experience higher wait times or frequent busy signals. Please try calling again if you can't get through to us. Please be advised that appointments may take longer than normal under these working situations.
8. To reduce the amount of paperwork handled between both parties, we ask that new adoption records/information be emailed to us (if you do not have an electronic copy, you can take a picture of your paperwork to email) ahead of your appointment to office@southrivervet.com. Forms that are requested of you for your visit (i.e New Client Form, Surgery Release Form, Microchip Registration Form) will be emailed to you ahead of time for you to fill out and either return by email or to bring with you at your visit.
9. If you are experiencing COVID-19 symptoms like a fever, cough, shortness of breathe we ask that you reschedule your appointment or have a healthy family member or friend bring your pet to our hospital.
10. To help us continue to serve pets in need we ask clients who have recently traveled to a high-risk country, had any exposure to symptomatic or confirmed positive cases, or confirmed positive themselves not to bring their pets in the hospital. If your pet is in need of medical attention please try to arrange for a healthy family member or friend to bring your pet in for you.
Updated 5.29.20
Please stay safe and healthy
South River Vet is currently open and operating at our regular hours. We are continuously updating our protocols to respond to COVID-19. At this time, we are working on contacting clients on our long wait list to reschedule annual/wellness visits, nurse visits, and surgeries that were postponed due to COVID-19. We will continue to do our best to see patients who are sick or in need. New calls requesting services as well as new potential clients might be put on a wait list if our schedule can not accommodate you. Our office is small so we have working limitations in order to keep our staff and clients safe. Therefore, we are not able to see as many patients per day as Pre-COVID-19 times. We thank you for your understanding as we try to navigate this new normal in our lives.
Some Current Protocols:
1. Upon arrival to the hospital, please remain in your vehicle and call us. 781-837-5611 Our phone number will be displayed at the end of our ramp.
2. After receipt of the call, our staff will check you in as you remain outside of the hospital.
3. When the doctor is ready to see your pet a nurse will come to bring your pet into the hospital; however, at this time we are not allowing clients in our office. Our nurses will be taking your pet without your leash and will use a hospital leash for added safety measures. We promise to take great care of your pet and provide extra love and attention while they are away from you!
4. Once your pet has started their appointment with the doctor they will call to discuss your pets symptoms, anticipated diagnostics and treatments. Please be ready for your phone call. The phone number may not be from the main number so please be prepared to answer a call from an unfamiliar number.
5. We are kindly requesting payment prior to your pet leaving the hospital. Payments will be made over the phone with credit cards while speaking with our reception staff. At this time we are not accepting cash or checks for most situations.
6. Should you need medications or prescription food we will leave pre-paid orders in our customer pick-up box which is located outside of our building along our ramp or we will mail them if required.
7. Because our phones will be used to their maximum capacity you may experience higher wait times or frequent busy signals. Please try calling again if you can't get through to us. Please be advised that appointments may take longer than normal under these working situations.
8. To reduce the amount of paperwork handled between both parties, we ask that new adoption records/information be emailed to us (if you do not have an electronic copy, you can take a picture of your paperwork to email) ahead of your appointment to office@southrivervet.com. Forms that are requested of you for your visit (i.e New Client Form, Surgery Release Form, Microchip Registration Form) will be emailed to you ahead of time for you to fill out and either return by email or to bring with you at your visit.
9. If you are experiencing COVID-19 symptoms like a fever, cough, shortness of breathe we ask that you reschedule your appointment or have a healthy family member or friend bring your pet to our hospital.
10. To help us continue to serve pets in need we ask clients who have recently traveled to a high-risk country, had any exposure to symptomatic or confirmed positive cases, or confirmed positive themselves not to bring their pets in the hospital. If your pet is in need of medical attention please try to arrange for a healthy family member or friend to bring your pet in for you.
Updated 5.29.20
Please stay safe and healthy
A Little About Ourselves
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Located near the South River in Marshfield, Massachusetts, our full service veterinary hospital serving Marshfield, Duxbury, Pembroke and the south shore is housed in a yellow cape on Ocean Street minutes away from Brant Rock and Rexhame Beach & Marshfield center. We strive to make the clinic seem as comfortable and hospitable as a home. Combining an informal and welcoming environment with state of the art medical and surgical care, we pride ourselves on the close connection our vets and staff make with each of our patients and their families, as well as on the high quality of medicine that we practice.
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Where Pets are Family!Charli is our female french bulldog who is our staff supervisor, client greeter (when she is not snoring in her bed) and comic relief. She used to come to South River Vet nearly everyday to meet and greet our clients. Now she is enjoying a more retired life with her baby human sister Rose! On a good day this treat snob will accept a treat from a stranger and give some Frenchie kisses in return.
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